This translation is provided for convenience. In case of differences, the Italian version prevails.
1. The service
Menuvola, provided by Ivan Paglialonga, is online software for restaurants: digital menu with QR code, menu import with artificial intelligence, illustrative photos and 3D models, custom style, translations, table ordering with Floor, Kitchen and bills, statistics and notifications. It is used from the website, the web dashboard and the app.
2. Account
- You sign up with email and password and are responsible for keeping them confidential and for the activities carried out with your account and with your staff's access (PIN).
- The information you enter must be true and up to date. You can close your account at any time by writing to info@menuvola.it.
- We may suspend an account in case of unlawful or abusive use, use that endangers the service, or non-payment, notifying you whenever possible.
3. Plans and payments
- Start is free and includes the full app with the limits shown on the pricing page (e.g. number of 3D dishes and AI photos).
- Pro is a monthly subscription at the price shown at the time of purchase, paid with Stripe. It renews every month until you cancel: cancellation takes effect at the end of the period already paid, with no refunds for partial periods.
- AI usage allowances may change; any price change is communicated to you in advance and applies from the next renewal.
4. Your content
- The menus, texts, photos, logo and models you upload remain yours. You grant us permission to store them, process them (including with the AI services listed in the privacy policy) and show them to the public to run the service; we may show your public menu as an example in our showcase unless you ask us not to.
- You guarantee that you hold the rights to what you upload and that the content does not violate laws or third-party rights.
- Prices, allergens and descriptions are your responsibility. Information suggested by the AI (dishes read from the photo, allergens, translations) must always be checked before publishing: consumer information and allergen rules continue to apply.
- AI-created images are illustrative and the service labels them for guests as “Illustrative photo”.
5. Fair use
You may not use Menuvola for unlawful, misleading or offensive content, to try to access other people's accounts or data, to overload the service or circumvent its limits, or resell it without written agreement.
6. Guest data: appointment as processor
For the data of your venue's guests (orders, tables, requests, notifications) you are the controller and, by accepting these terms, you appoint Menuvola as processor under Art. 28 GDPR. Menuvola undertakes to:
- process this data only to provide you with the service and according to your instructions, documented by these terms and by the settings you choose;
- ensure the confidentiality of authorised persons and adopt appropriate security measures (Art. 32);
- use the sub-processors listed in the privacy policy, with equivalent obligations, informing you of changes, with the right to object;
- assist you with data subject requests and with security and breach notification obligations, notifying you without undue delay;
- delete or return the data at the end of the service, unless required by law, and make available to you the information needed to demonstrate compliance with these obligations.
7. Availability and liability
- We do our best to keep the service always available, but there may be interruptions for maintenance or due to provider issues (hosting, AI services, payments). AI services may produce inaccurate results.
- To the extent permitted by law, we are not liable for indirect damage or loss of profit; our total liability is limited to the amount you paid in the last 12 months. Liability for wilful misconduct or gross negligence is unaffected.
8. Changes and governing law
We may update these terms; important changes are communicated to you in advance and, if you do not accept them, you can close your account. Italian law applies; disputes fall under the jurisdiction of the court of the provider's place of residence, unless mandatory rules provide otherwise.
9. Contact
Ivan Paglialonga · [indirizzo da completare] · info@menuvola.it